FAQ
Frequently Asked Questions (FAQ)
Fabthread is a premium handmade textile brand that specializes in high-quality, artisan-crafted apparel and home linens. With a commitment to sustainability, ethical sourcing, and timeless craftsmanship, we ensure that each piece reflects elegance and authenticity.
We accept major credit cards, including Visa, MasterCard, American Express, and Discover, along with PayPal, Apple Pay, and Google Pay. For wholesale or bulk orders, bank transfers may also be arranged upon request. As we process orders quickly, modifications or cancellations must be requested within 24 hours of placing your order. If needed, please contact our support team immediately for assistance.
Fabthread currently ships across the USA. For international orders, availability may vary, and we encourage you to contact us for details. Standard shipping typically takes 5-7 business days, while expedited shipping arrives within 2-3 business days. Custom and bulk orders may require additional processing time, and an estimated delivery timeline will be provided upon confirmation. Once your order is shipped, you will receive a tracking number via email to monitor its progress in real time.
We accept returns within 14 days of delivery, provided that the items are unused, in their original condition, and have tags attached. Custom or personalized items are non-returnable. To initiate a return, contact our support team with your order number and reason for return, and we will provide further instructions along with a shipping label if applicable.
Sustainability is at the heart of Fabthread. We prioritize eco-friendly materials, ethical sourcing, and fair-trade practices to ensure minimal environmental impact. To maintain the quality and longevity of our products, it is best to follow the care label instructions. Most of our linen and cotton items should be hand-washed or machine-washed on a gentle cycle with cold water, while harsh detergents and tumble drying should be avoided.
For businesses and designers, we offer wholesale pricing and special rates for bulk orders. Custom branding options and minimum order quantities can be discussed with our team for a tailored partnership.
For any questions or assistance, you can reach out to
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Email: Info@fabthread.com
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Phone: +1 (312) 752-8715
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Live Chat: Available on our website during business hours
If you need further assistance, don't hesitate to get in touch with us!
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What makes Fabthread different from other brands?
Fabthread is committed to handcrafted elegance, combining high-quality materials with timeless, trendy designs. Each piece is carefully crafted to ensure premium comfort and durability.
What materials do you use in your products?
We prioritize premium, eco-friendly materials like high-quality linen and natural fabrics, offering breathability, sustainability, and long-lasting comfort.
Do you offer international shipping?
Currently, we focus on USA-based customers, but we are working on expanding our shipping options. Stay tuned for updates!
Are Fabthread products handmade?
Yes! Every Fabthread product is meticulously handcrafted by skilled artisans, ensuring top-notch quality and a unique touch in every design
Do you offer gift wrapping or special packaging?
Yes! We offer elegant gift wrapping and special packaging options to make your purchase even more special. Whether it's a present for a loved one or a treat for yourself, you can add gift wrapping at checkout.
Are your products ethically made and sustainably sourced?
Absolutely! Fabthread is committed to ethical craftsmanship and sustainability. We use responsibly sourced materials and work with skilled artisans to ensure fair wages and eco-friendly practices in our production.
Can I track my order once it’s shipped?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real-time and stay updated on its delivery status.
Do you offer bulk or wholesale purchasing options?
Yes, we offer bulk and wholesale options for businesses and retailers. If you’re interested in partnering with Fabthread, please contact us at [Info@fabthread.com] for more details on pricing and customization.